Return & Refund Policy

At Bazellaz, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we are here to help. Please review our return and refund policy below:

Return & Exchange Window

You may request a return or exchange within 7 days of receiving your order.

Eligibility for Return

To be eligible for a return or exchange, your item must be:

• Unused and in its original condition
• With all original packaging, tags, and accessories
• Returned in the same form as delivered

Return Process

1. Email us at [support@bazellaz.com] within 7 days of delivery.
2. Mention your order number and reason for return.
3. Attach clear photos/videos of the product showing the issue (if any).
4. Once your return request is approved, we will share the return address.

Inspection & Approval

All returned items will go through a quality inspection.

• If the item is damaged due to Bazellaz's fault, we will offer a full refund.
• If the damage occurred due to mishandling by the customer, the return will be declined.

Refund Details

• Refunds are issued via bank transfer only.
• Refunds are processed within 5–7 working days after item inspection.

Shipping Costs

• Initial shipping charges are non-refundable.
• Return shipping must be paid by the customer.